TERMS AND CONDITIONS

1.               THESE TERMS

1.1            What these terms cover. These are the terms and conditions on which we supply we supply products to you, whether these are goods, services or digital content.

1.2            Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2.               INFORMATION ABOUT US AND HOW TO CONTACT

2.1            Who we are. We are MEANINGFUL MESSAGES LTD a company registered in England and Wales. Our company registration number is 11715952 and our registered office is at 8 Swinburne Crescent, CR0 7BY.

2.2            How to contact us. You can contact us by writing to us at info@meaningfulmessages.co.uk.

2.3            How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us in your order.

2.4            "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3.               OUR CONTRACT WITH YOU

3.1            How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2            If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be of unexpected limits on our resources which we could not reasonably plan for, because your order does not meet our requirements, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.3            Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4            We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.

4.               PRODUCTS

4.1            Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website have a 2% tolerance.

4.2            Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

5.               YOUR RIGHTS TO MAKE CHANGES

5.1            If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 8 - Your rights to end the contract).

6.               OUR RIGHTS TO MAKE CHANGES

6.1            Minor changes to the products. We may make changes to the products to:

(a)         reflect changes in relevant laws and regulatory requirements;

(b)         reflect a change in policy at Meaningful Messages;

(c)         implement minor technical adjustments and improvements; and/or

(d)         add Meaningful Messages' creative touch to the services.

6.2            More significant changes to the services. In addition, we may make the following changes to these services, but if we do we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any services paid for but not received:

(a)         shorten the length of video compilation that we are able to provide; 

(b)         remove whole or parts of your videos or photos in the final video compilation; and/or

(c)         not provide background music with your video compilation.

7.               PROVIDING THE PRODUCTS

7.1            Delivery costs. The costs of delivery will be as displayed to you on our website.

7.2            When we will provide the products. During the order process we will let you know when we will provide the products to you. If the products are ongoing services or subscriptions, we will also tell you during the order process when and how you can end the contract.

7.3            If the products are ongoing services or a subscription to receive goods or digital content. We will supply the services, goods or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in Clause 8 or we end the contract by written notice to you as described in Clause 10.

7.4            We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.5            What will happen if you do not give required information to us. We may need certain information from you so that we can supply the product or service to you, for example, the format in which you would like to receive your video message. If so, this will have been stated in the order form provided to you. If you do not give us this information within a reasonable time from submitting the order form, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the product or service late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.6            Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

(a)         deal with technical problems or make minor technical changes;

(b)         update the product to reflect changes in relevant laws and regulatory requirements;

(c)         make changes to the product as requested by you or notified by us to you (see Clause 6).

7.7            We may also suspend supply of the service if you do not pay. If you do not pay us for the service when you are supposed to (see 12.1) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the service until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the service. We will not suspend the service where you dispute the unpaid invoice (see 12.3). We will not charge you for the service during the period for which they are suspended. As well as suspending the service we can also charge you interest on your overdue payments (see 12.2).

8.               YOUR RIGHTS TO END THE CONTRACT

8.1            You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

(a)         If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see Clause 11;

(b)         If you want to end the contract because of something we have done or have told you we are going to do;

(c)         If you have just changed your mind about the product, see Clause 8.2. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;

(d)         In all other cases (if we are not at fault and there is no right to change your mind).

8.2            Exercising your right to change your mind. For most products and services bought online you have a legal right to change your mind within 14 days and receive a refund.

8.3            When you don’t have the right to change your mind. Generally as a customer, you have a 14 day period after the day we email you to confirm we accept your order to change to change your mind about the product or service and we will provide a refund if you no longer wish to receive our product or service. However, once we have completed the services or dispatched the product you cannot change your mind, even if the period is still running. The service is considered completed when we provide you with the video compilation. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.

9.               HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

9.1            Tell us you want to end the contract. To end the contract with us, please let us know by emailing us at info@meaningfulmessages.co.uk.

9.2            When your refund will be made. Your refund will be made within 14 days of your telling us you have changed your mind, as long as the product has not been dispatched or the service has not been performed.

10.            OUR RIGHTS TO END THE CONTRACT

10.1          We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

(a)         you do not make any payment to us when it is due and you still do not make payment within 5 days of us reminding you that payment is due;

(b)         you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the product or service, for example, answers to the queries in the order form or the videos and photos as well as the corresponding information required to create a video service; or

(c)         your video, photos or related requests contain indecent imagery or language.

10.2          You must compensate us if you break the contract. If we end the contract in the situations set out in Clause 9.1 we will refund any money you have paid in advance for the products or services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

11.            IF THERE IS A PROBLEM WITH THE PRODUCT

11.1          How to tell us about problems. If you have any questions or complaints about the products or services, please contact us. You can write to us at info@meaningfulmessages.co.uk.

12.            PRICE AND PAYMENT

12.1          When you must pay and how you must pay. We accept payment via Apple Pay and credit or debit cards for products. For services, we accept payment via bank transfer. For a service, you must make payment within 2 calendar days of receiving our invoice and definitely before we provide you with the services.

12.2          We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of Barclays Bank Plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

12.3          What to do if you think an invoice is wrong. If you think an invoice is wrong, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

13.            OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU  

13.1          We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.

13.2          We are not liable for business losses. We only supply the products and services for domestic and private use. If you use the products or services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14.            HOW WE MAY USE YOUR PERSONAL INFORMATION

14.1          How we may use your personal information. We will only use your personal information as set out in our Privacy Policy - https://www.meaningfulmessages.co.uk.

15.            OTHER IMPORTANT TERMS

15.1          We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.

15.2          You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

15.3          Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

15.4          If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.5          Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.

15.6          Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products and services in the English courts.